To access your eXtend Control Panel from the web:
If you do not have any credentials please see our “I do not have my credentials to my Hosting Control Panel, where do i get them?” question
Typically, the following timescales apply:-
.uk Domains – once the IPS TAG change request has been processed by your existing registrar, your domain can be transferred into your account immediately.
gTLD (.com, .net, etc) Domains – There’s a slightly longer process to transfer these domains over, the following steps are taken:
2. The new registrar asks the owner to provide the authorisation code.
3. The old registrar verifies that the authorisation code provided by the new registrar is correct. The transfer will usually fail if no correct authorisation code is supplied.
4. The old registrar asks the owner to confirm that they want to transfer. If the domain owner does not respond within 5 days, the transfer is completed at that point. If the owner does respond affirming the transfer, it’s completed more or less immediately.
For registries which do not support authorisation codes, the new registrar may ask for simple approval from the owner, and the old registrar will ask for approval from the owner, without which the transfer will fail after a number of days.
Typically, a transfer of a gTLD domain should complete within 5-7 days.
Other Domains – Transfers typically take up to 7 days to be processed.
Please note that if you are switching nameservers, DNS propagation times will apply – this is usually 3-6 hours, but can potentially be up to 48 for all users.
By default your domains with Web Design MK will have an MX record pointing to mail.(your domain). You can change this if you wish to use a different mail server. To do this you need to log into your domain control panel and select Manage DNS if that is available to you.
These MX records point “mail.(your domain)” to the mail server assigned to your domain so when setting the mail box up in your email client, you will be able to use “mail.(your domain)” as the incoming and outgoing server. Your username will be the mail box name and your password will be your mail box password.
What’s a subdomain? Subdomains allow you to have a new web address for separate areas of your website.
For example, Google has, in addition to its root domain (google.com), various subdomains for different services (e.g. mail.google.com).
Setting up a subdomain through your account is easy with the Web Design MK Web Design MK Hosting control panel.
Create a subdomain hosted in your Web Design MK Hosting Control PanelTo create one, log into your Web Design MK Hosting control panel and click ‘Sub Domains’ from within the ‘Web Tools’ pane.
To add a subdomain, you need to enter what you want the subdomain to be called and which directory it will point to.
For example you might want the subdomain support.yourdomain.com, where the files for the subdomain are held in yourdomain.com/support.
To delete a subdomain or change the directory that it points to you simply need to edit the details listed in the ‘Edit Sub Domains’ section.
Create a subdomain hosted on different IP addresses
You can also set up subdomains as A records in the DNS Management section.
This can only be done through our control panel if your domain uses our nameservers. If it uses external nameservers, the external subdomain would need to be set up on those nameservers.
Using this, you can set a subdomain to point at a specific IP address.
For subdomains set up within your account with us, it will take anywhere from 30 to 60 minutes for a subdomain to begin working as expected, whilst the update to your site’s settings are processed.
If the subdomain is set up by changing the A records for your domain, the process can take a little longer, as the updates need to propagate around the world, which can take up to 24 hours to complete.
Every domain has at least two nameservers assigned to it and those nameservers hold records for the domain. However, when another server somewhere else in the world, queries the nameservers for DNS records, it will usually keep a local copy of the DNS record so that next time it needs to know what IP address the domain resolves to, it already has the answer. This is called “caching” and for example ISP’s use this to speed up their network response times.
Once changes are made to the actual DNS records on the two nameservers that are assigned to your domain, these changes will gradually filter through to the other servers in the world so that everything is up to date, and it is this process that normally takes 24-48 hours.
Domain Names have a variety of basic rules, in general domains must:
Strictly speaking domain shouldn’t begin with a number either, however in practice it is possible in most circumstances.
FQDN (Fully Qualified Domain Name):
A complete domain name consisting of a host, the second-level domain, and the top-level domain. For example, www.some-domain-or-other.ltd.uk is a FQDN. www is the host; some-domain-or-other is the third-level domain; with .ltd.uk is the second level domain, and .uk as the TLD
A zone file is a collection of DNS Records (such as A, CNAME and SRV records) for a single domain name – if you are asked to edit the zone file, you can use the Web Design MK Domain Control Panel to edit the records directly.
Do note that DNS updates will take up to 24 hours to be live worldwide.
UK domains (.co.uk, .org.uk, and so on) are always registered for two years at a time and can only be extended when they come up for renewal after two years. Generic domains (.com, .org and so on) can be registered for periods from one to ten years; they can only be extended when their renewals are due but the renewal can be for any period in this range.
We can host any domain extension on our servers and a list of all domain extensions along with links to their registries are available at https://www.norid.no/en/dns/domreg/
ns / ns1 = 22.214.171.124 and ns2 = 126.96.36.199
.tel domain names are different to other domain names. They allow you to store, publish and update online all your contact information and keywords under your unique domain name, without the need for a website. As soon as you buy a .tel domain name you will get access to the .tel control panel where you can add and remove your contact information. This information is then shown to anyone who goes to your-domain.tel. .tel domains are unlike other domains, you cannot setup web or email forwarding, change the name servers or use a .tel domain name to host your own website. To see a .tel domain in action, please visit http://telnic.tel/
Unfortunately we are unable to change the registrant name on Nominet domains, as this is effectively transferring the ownership of a domain. This can only be done by contacting Nominet directly.
Nominet’s website is: http://www.nominet.org.uk/
The new top level domain .WIEN has been created for people who have an association to the city of Vienna.
After registration the registry may contact you directly to verify your association with Vienna.
For more information please see the .WIEN registry: http://www.nic.wien
You can access your webmail by logging into your email account via: http://www.outitgoes.com/ using your email address as the username and the email account password as the password.
We recommend using a IMAP Connection for multiple clients simultaneous connections, Please see the FAQ: How do I set up a mailbox using IMAP on my device or mail client?
Our standard and premium mailboxes can be loaded onto your device or through your mail client either with a POP3 connection or an IMAP connection.
By using a POP3 connection, you will be using one of the most common ways to connect mailboxes to systems, and you will be able to have your email on your phone, your tablet, your alternate web mail system, or your computer.
The way your device or mail client is designed may be different than how other programs or devices work, with different names for the same steps.
Your device or programs should have detailed information on how to add and set up mailboxes onto the system, but there are general pieces of information you need to complete the process.
When selecting the account type, select POP3.
Your User Name is your full email address.
Your Password is your mailbox password, which you can find in your eXtend Control Panel.
Your Incoming Mail Server and Outgoing Mail Server are both mail.[domain], where you replace [domain] with your domain name.
So, for example, if your name is Jane and your domain name is thisismydomain.com:
Incoming Mail Server: mail.thisismydomain.com
Outgoing Mail Server: mail.thisismydomain.com
For the Outgoing Mail Server, make certain that you have checked that the server requires authentication.
Our Standard Mail box has a limit of one gigabyte email storage when using the IMAP protocol.
Our Premium Mail box has extended storage from one gigabyte upto 10 gigabytes. the Upgrade steps are from one gigabyte to two gigabytes, two gigabytes – four gigabytes, four gigabytes to eight gigabytes, eight gigabytes to 10 gigabytes.
We can upgrade your standard mailbox to a Premium Mail when requested by yourself, this is usually done when your mail box is approaching a full storage state. Our system will automatically email your before your mailbox becomes full.
When a mailbox is full, you will not be able to send or receive emails. So upgrading your mailbox before you run out of storage is highly recommended.
Several ISP’s and hosting companies place restrictions on the size of individual emails that can be received and sent though their servers, we have a limit of 30MB per email however please note we also have no control over such restrictions elsewhere.
As a workaround, customers are advised to create an FTP login via their Web Design MK Hosting control panel and upload the file attachment to that location. Customers can then simply email the recipient those FTP details, and they can then download the file via FTP using the login you created.
As another suggestion, some versions of Microsoft Outlook (and Microsoft Outlook Express) support an option “break apart messages larger than (some size)”. Setting this to say 1MB is often appropriate, but this is only useful if you know the recipient also uses Microsoft Outlook or Microsoft Outlook Express (in which case their mail client will re-combine the email).
If emails are arriving into your Web Design MK mailbox late, then please ensure that it’s not full – if it is, then new mail can only be delivered as old mail is removed.
Delays to email being sent is usually the result of external delivery issues, such as remote servers being offline or mailboxes being full – please contact the recipient to resolve this issue with their ISP.
Because of the way POP3 works, it’s impossible to be logged in to the same mailbox with two sessions at the same time: to do so would cause some of your emails to disappear. So, to prevent this and ensure that your emails are delivered promptly, you’ll see the message:
-ERR Mailbox still locked: you’re checking mail too frequently.
…if you log in to your mailbox less than 2 minutes after your last login. If your mailbox is held open for more than two minutes and you try to check your mail again, you’ll see the message:
-ERR Mailbox already locked.
If this second message persists (happens a number of times in a day) then you may want to contact customer services to see if there’s some external factor affecting your mailbox access.
If you’re getting the first message, all you need to do is set your email client to check mail less frequently.
Do ensure that you don’t have two separate machines checking mail at the same time which is a common cause of this issue.
If you are having trouble sending mail but not receiving it, there is a possibility that your ISP is blocking port 25, which is the port used for outgoing mail. Providers like AOL block this to prevent outside users from relaying bulk email off
their servers. You should contact your provider to see if port 25 is blocked. Otherwise you have incorrectly entered details in your email client for the outgoing server (SMTP) for example make sure you are authenticating the outgoing mail
server as described in other support database articles, or software on your machine like anti-virus, firewall, Norton, Symantec, etc is conflicting.
If port 25 is blocked, you could try using port 587 instead, as this is an alternative port for the SMTP connection.
If this is not the issue, then your IP may have been temporarily blacklisted, or possibly the IP of our server, as some spam blacklists can become a little overzealous from time to time. If you contact our support team they can usually help to get this resolved for you, or advise the best ways to prevent it from affecting you.
Web Design MK offers effective spam filtering on the server so that unwanted mail never even reaches the mail client. To enable this, log into your Web Design MK Hosting Control Panel, and locate the ‘Junk Mail Filters’ option in the ‘Email Configuration’ section.
Junk mail filters use advanced technology to filter out junk mail before you receive it. Web Design MK Hosting allows four different levels of spam filtering, based on how certain the mail filter is that messages are junk email. A whitelist function is provided to always allow email from a certain email address, and a blacklist function to likewise always block email from a given sender.
Spam filtering is not always perfect – there can be false-positives and false-negatives, so do keep an eye on your spam mailbox for mail that’s been incorrectly filtered, and do watch out for phishing emails that slip through the filter – if it doesn’t look genuine, contact the supposed sender directly through another means. Don’t just reply to the email, as this verifies to the sender of the spam email that your email address is working and their messages are getting through.
This usually happens because the nameservers on the affected domain have been changed to make the domain work with our servers, but the domain itself has not been transferred in. There is a brief period when some remote mail servers direct mail according to the new MX records, but the local mailserver is still seeing the old MX records. This causes the mail server to reject mail until the old records expire. That usually happens within 24 hours. Domains which are fully transferred by-pass the MX record lookup and so are not affected by this problem.
This error could also be because you have not selected “My Outgoing Server Requires Authentication”, or some variation on that depending on the email client software being used, in your settings. You can select it to use the same settings as the incoming mail server.
If you continue to receive this error after 24 hours (allowing for nameserver updates and DNS propagation), please contact us via the contact us.
As with many errors, there may be a number of causes behind a ‘550 Relay Not Permitted’ error. Here are some common ones:
You’re trying to send mail through our mail servers without authentication.
Your ISP has blocked the port you’re sending mail on.
The domain you’re sending mail to doesn’t have our mailservers listed as the primary MX record.
The DNS records for the domain you’re sending mail to have recently been updated.
There is a forwarder on the receiving end of the e-mail address you are sending to that forwards to another e-mail address that forwards back to the initial e-mail address, creating an infinite loop.
This isn’t a comprehensive list, but these are the most common reasons for seeing this error. Read below to see how to address each issue.
Here is the list of solutions you’ll need in the event of seeing this error and one of the above reasons being the cause:
In order to send mail through our mail servers, your email client must be configured to use SMTP Authentication. That is, our mail servers needs to be logged into with a username and password.
Common email clients include a tickbox in the account configuration with the label “This server requires authentication”. That box should be ticked, otherwise look for a setting on the outgoing server settings that refers to authentication and set it to use the same username and password for the incoming server.
If there’s not an option to use the same credentials as the incoming mail server, you should set your full e-mail address as the username, and then add your mailbox password to the password field.
Some ISPs, such as AOL, block sending mail on port 25. If this is the case for your ISP, setting SMTP to port 587 will in almost all circumstances be a working alternative.
Our mail servers won’t accept mail for domains that don’t have our mail servers as the primary MX records (i.e. the records with the lowest priority number set). If you get a 550 error when sending to our servers, and they aren’t the primary records, you’ll need to raise the priority of the MX records that point to our mail servers by setting them with the lowest number of the existing records.
You may also see this error shortly after a DNS change has been made. If a domain’s DNS cache has not yet updated to reflect recent changes, you may face 550 errors. Waiting will resolve the matter in this instance.
This is simply a case of removing the forwarder that completes the loop. Remember that you can set forwarders on auto-responders, so if this forwards back to the e-mail address the auto-responder is for, this will need to be changed or removed.
If you continue to receive the error, please contact us via the contact us page, we will be able to assist you further.
This can mean that a spammer has gained access to your mailbox and is using it to send spam emails. There are two main ways this can happen: either the password can be guessed by brute force, or it can be captured by malware on a computer it has been used on. You should change the password to something strong and unique immediately and also run antivirus and malware scans on any computer that has been used to connect to the mailbox.
There is a limit of 30MB for attachments for emails sent to your mailbox, should attachments larger than this be sent to your mailbox the sender will get a bounceback with a message similar to the following: message size (size) exceeds size limit 31457280 of server mail.(yourdomain)
Additionally, no email will be delivered that would make your mailbox exceed its quota, which by default is 1GB. You can increase the quota of your mailbox to 2GB by upgrading to a “Premium Mailbox”, these are available upon request via our contact us page.
You can change your mailbox password either through the eXtend control panel, in the Mailboxes section there, or by clicking the “Change Password” option through the webmail system: www.outitgoes.com
Standard mailboxes have a capacity of 1GB – this applies to mailboxes when accessed by POP3, IMAP4 or via Webmail. Premium mailboxes have a capacity of 2GB, Exchange mailboxes have a capacity of 30GB.
SMTP stands for Simple Mail Transfer Protocol, a protocol for sending email messages between servers. Most email systems that send mail over the Internet use SMTP to send messages from one server to another; the messages can then be retrieved with an email client using an email download protocol (usually either POP3).
In addition, SMTP is generally used to send messages from a mail client to a mail server. This is why you need to specify both the incoming mail (POP3) server and the SMTP server when you configure your email application.
SMTP operates on port 25 and 587 (as some ISPs block port 25). Web Design MK’s SMTP servers require authentication via SMTP AUTH, and do not support SSL/TLS.
If you have lost you’re hosting log in details please be aware that there is a £5 recovery and admin fee, you can make a request for us to recover these details for you via our contact us page.
To access your eXtend Control Panel from the web:
If you do not have any credentials please see our “I do not have my credentials to my Hosting Control Panel, where do i get them?” Question
(The question just above this question)
To see all Live System Status via the address : www.webhostingstatus.com.
File Transfer Protocol (FTP) is the simplest and most secure way to exchange files over the Internet.
FTP is most commonly used to upload and download files from your web site’s account, making it easier and faster to create a website. You create the site’s pages on your computer and upload them to your hosting account through FTP, turning your files into a public-facing website in minutes.
An FTP client is a piece of software designed to transfer files between two computers over the Internet. In this case, you would be connecting your computer to our hosting server. There are many FTP clients available for all operating systems, and web design and development software also often comes with FTP features built in.
The classic style of an FTP client is a two-pane design, with the pane on the left displaying the files on your computer and the pane on the right displaying the files on the remote computer. And through this two-pane design, you can drag and drop files from one pane to the other, or highlighting a file and clicking the direction arrows between the panes.
Additional features of an FTP client can include:
Multiple file transfer – Uploading or downloading several files at the same time
Auto resuming – Automatically starting an upload or a download after an interruption in the connection
Queuing – Setting up a number of files to upload or download after another has finished
Scheduling – Choosing a particular time to perform an upload or a download
Synchronisation – Automatically matching files on the remote server and the local server
Scripting – Running certain scripts from the FTP console
All FTP access by default is locked. You will need to unlock the account before you can access your website files by FTP.
In order to unlock your FTP account, Please login to your Hosting Control Panel via www.extendcp.co.uk.
(if you do not have your login details, please see “I do not have my credentials to my Hosting Control Panel, where do i get them?”.
Once you have created a database, you can manage that database through phpMyAdmin, which you can find in your eXtend Control Panel.
To access phpMyAdmin and manage your database:
Log into your www.extendcp.co.uk
Click ‘MySQL Databases’
Scroll down to the database you wish to manage
You will now be in phpMyAdmin for that database
Your FTP account may be locked, for more information, consult the article on FTP locking. All accounts are locked by default for security reasons.
Firstly, ensure that you are using a good FTP client – we recommend FileZilla, CuteFTP or SmartFTP. Some FTP clients make it very difficult to find the settings that you need to change.
Secondly, check your settings. These can be found in your Web Design MK Hosting Control Panel, but are typically:-
Password:- your Web Design MK Hosting Control Panel password for that domain.
Depending on your FTP client’s settings, you may have more options. Common ones include SFTP (which should be off), and Passive/Active transfers (which should be set to Passive).
Additionally, check your firewall (Norton, ZoneAlarm, AVG Internet Security, etc) – try switching it off and attempting to connect – if it works then the issue lies with your firewall and not with our services.
Finally, take a look at any errors that you see when connecting. A common one is “530 Login Incorrect” – this suggests that your username or password are incorrect. Other errors are fairly descriptive, and a quick Google search will often reveal solutions.
Additional FTP accounts are most commonly used to give others access to an account for the purpose of sharing a web development project. You can setup additional FTP accounts very simply using the Web Design MK Web Design MK Hosting Control Panel. Simply log into your Control Panel and select ‘Additional FTP Accounts’ from under the ‘Files’ section.
To add a new FTP account simply specify the username and directory name (within your public_html directory). If you don’t enter a directory name they will have access to your whole account.
To edit or delete an existing account you can use the ‘Modify An FTP Account’ utility on the same page.
NOTE – On some account types this feature may not be available.
We have recently implemented an FTP locking system to improve security for all of our customers. This has been implemented following close work with customer focus groups. The lock is designed primarily to counter the recent advance of viruses which steal passwords stored within FTP clients. A good example of this is the Gumblar virus, more information is available here:
By default, FTP is not accessible by the outside world. There are two options available for you to enable FTP, they are as follows:
1) From the Web Design MK Hosting control panel, you can choose to enable global FTP access for a set duration, from 1 hour up to a maximum of 28 days. We would advise that you prepare any changes to your website and then, when you are ready to upload it, unlock FTP for the duration required.
2) From the Web Design MK Hosting control panel, you can set a trusted IP address to have permanent access to FTP, this way periodic unlocking is unnecessary . You can assign multiple IPs by separating them with a comma. We attempt to determine your IP address automatically, this will populate the IP address field by default.
If this option is not available from your control panel, you should contact support, they will be able to unlock your FTP account for you.
We take customer security very seriously here at Web Design MK, we hope you feel, as we do, that the improved security for every customer on our network is worth the extra step required.
A term used by web hosts to describe how much data can pass from the server your website is hosted on to people visiting your web site. This includes the files that make up your website as well as any data downloaded from databases or media files.
A country code top level domain name. These domain names are associated with a country or geographic location, e.g. .co.uk (UK), .fr (France), and .cn (China). The ability to register these domain names from another country depends on the registrar’s rules. For example, .co.uk (UK) has no restrictions, whereas .it (Italy) demands you are based in Europe.
The system that maps domain names to the corresponding machines’ IP addresses. This system is essentially a phone book that translates human friendly names into computer friendly numbers. Because this information is stored across multiple computers, any updates to a domain (including registration and ownership details) can take up to 48 hours to work its way across all of them.
Once you are ready to see what your website looks like online, uploading the files to your web space is really easy and is often as simple as clicking, dragging, and dropping. The method you will use to get your website online is called File Transfer Protocol (FTP). Don’t be put off by the name, all this does is take the files from your computer and put them on to the web host’s server for people to access. Simple!
In order to do this your web host may offer an upload function though your account with them, but that means you have to log in every time. A quicker alternative that most people use is FTP software. Some HTML editors come with this built in (e.g. Dreamweaver or Microsoft Expression Web) but even if yours doesn’t, there is an industry standard standalone free software program called FileZilla you can download.
HTML (Hyper Text Mark-up Language) is the first layer of a web page and deals with the content, such as the text, any lists, tables, quotes, and more.
LAMP is an acronym used to describe a set of open source software used by many people and businesses to save money and to prevent platform lock-in.
MySQL (owned and developed by Sun Microsystems) is the world’s most popular open source database. It is also part of the open source software stack known as LAMP (Linux, Apache, MySQL, PHP).
Subdomain names are domains that are part of the parent domain name. They are free to set up and can be useful if you have areas of your site you want to categorise, e.g. dictionary.domain.com, thesaurus.domain.com.
Top Level Domain Names have no association with any countries and were amongst the first to be created, e.g. .com, .net, and .org.
The amount of space allocated to your website by a web host to store all your files and data. The more web space you have the more information you can store.