Understanding the target audience and market required thorough research, including studying competitor websites to identify industry standards and areas of differentiation, reading customer reviews and feedback to understand their expectations and pain points, gathering information about popular cat breeds, care guidelines, and customer preferences. Identifying relevant keywords and search trends to optimize the website’s content.
Based on the research findings, the team developed an information architecture to organize the website’s content effectively including a dedicated contact form and contact details for inquiries, bookings, and general information.